Customer Care

Who is the Customer ?

• A person who sales products & services

• A person who advertises products & services

• A person who purchases products & services

• A person who manufactures products & generate services

Who is a loyal customer ?

• A customer who always looks for discount

• A customer who always purchases products & services from the same seller/brand

• A customer who is not happy with the products/services

• A customer who purchases when the need arises

A loyal customer is a ___________________ customer.

• dissatisfied

• angry

• Satisfied Customer

• Need Based Customer

What do you mean by an irate customer?

• Happy Customer

• Angry Customer

• Satisfied Customer

• Indifferent Customer

____________ customers shop for a purpose with predetermined objectives

• Impulsive Customer

• Discount Customer

• Loyal Customer

• Need Based Customer

How to deal with Loyal Customers ?

• Offer Special Offers & Discounts only for them

• Make them feel valued by providing Gift Coupons, Vouchers etc.

• Seek their Feedback and make them feel Valued

• All of these

Wandering Customers also known as _____________

• Window Shoppers

• Door Shoppers

• Room shoppers

• Floor Shoppers

__________ customers visit shops with no buying intention but purchase as if they like the product

• Need Based

• Loyal

• Wandering

• Impulsive

How to pacify an irate customer ?

• be calm and have patience

• Shout at the customer

• show empathy

• Option A) & C)

_________________ customers might not even be looking for a specific product .These customers are enjoying the shopping experience itself

• Need Based

• Loyal

• Wandering

• Impulsive