Customer Care

Customer Care

Professional Development

•

25 Qs

quiz-placeholder

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Customer Care

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Assessment

Quiz

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English

•

Professional Development

•

Practice Problem

•

Medium

Created by

subhasis khan

Used 2+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is the Customer ?

A person who sales products & services

A person who advertises products & services

A person who purchases products & services

A person who manufactures products & generate services

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is a loyal customer ?

A customer who always looks for discount

A customer who always purchases products & services from the same seller/brand

A customer who is not happy with the products/services

A customer who purchases when the need arises

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A loyal customer is a ___________________ customer.

dissatisfied

angry

Satisfied Customer

Need Based Customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you mean by an irate customer?

Happy Customer

Angry Customer

Satisfied Customer

Indifferent Customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____________ customers shop for a purpose with predetermined objectives

Impulsive Customer

Discount Customer

Loyal Customer

Need Based Customer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How to deal with Loyal Customers ?

Offer Special Offers & Discounts only for them

Make them feel valued by providing Gift Coupons, Vouchers etc.

Seek their Feedback and make them feel Valued

All of these

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Wandering Customers also known as _____________

Window Shoppers

Door Shoppers

Room shoppers

Floor Shoppers

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