Mutual Gains Quiz

Joint fact-finding and to____ are important elements of the Mutual Gains Process of Susskind.

• accept responsibility

• never admit you are wrong

• lie in a believable way

• try to remove the angry people speedily

People's anger is primarily caused by___

• harm

• unfair treatment

• deceitful statements

• all of the above

The MGA propose that managers should _____ with/to the public when they are angry about your actions..

• use a PRO to talk

• share both good and bad information

• get an actor to talk

• do not show any emotion

An example of a value conflict is when you___

• pollute the only water source of people

• build a noisy factory that lowers the value of all propert in the area

• cause the destruction of income source of people in the area

• all of the above

Can the MGA be used as a model for many everyday negotiation?

• No it is specific to dealing with an angry public

• Perhaps but not is normal day to day conflict at work

• Yes, it can make for very value added negotiation

• Only for divorce mediation/ negotiation

You unintentionally said or did something harmful to a co-worker, employee or family member.

. You hear that they are considering legal action against you. Your lawyer friend tells you not to apologize. The MGA approach proposes that you to ___

• get legal advice

• admit your mistakes and apologize

• talk to nobody

• act as if you cannot remember

You are appointed as the CEO of the huge coal-to-gas plant in the town of 'Rosewood.'

The public has been angry for years about the terrible sulphur smell that hangs in the air of Rosewood due to the plant. You decides to invite friendly leaders of the public on a tour of the plant.

The media insisted to also tour the plant with their cameras. Your PRO said "NO!"

Your MGA consultant said:

• Invite them and show them all the bad stuff that you have to deal with.

• Let the PRO draft statements to the media, but don't invite them to the plant.

• Cancell the event

• Do nothing, it will go away over time.

___leaders are honest and accountable (P 248, textbook).

• Strong

• Weak

• Unethical

• Principled

Movement towards ___ is one of the core principles of the MGA approach.

• the bargaining table

• the supreme court

• joint problem solving

• tranquility

The MGA can be used in dealing with aggressive labor unions.

• True

• False