PROVIDE ROOM SERVICE

PROVIDE ROOM SERVICE

11th Grade

19 Qs

quiz-placeholder

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PROVIDE ROOM SERVICE

PROVIDE ROOM SERVICE

Assessment

Quiz

Other

11th Grade

Practice Problem

Medium

Created by

May Bonita

Used 22+ times

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19 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

First thing to do in the room service in telephone conversation.

State room service department and greet the caller.

Answer the telephone on the first ring.

Repeat and confirm the order of the guest

Thank and bid Goodbye

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skills a room service staff must have?

Ability to communicate

Imaginative

Artistic

Writer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An order form should have the following EXCEPT.

Date

Name/Room Number

Time of order

Time of delivery

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The trolley/ tray should then be filled with one of the following:

Cabinet

Flower vase/centerpiece

Shoebox

Soap

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During the room service telephone conversation, what should you get from the caller?

Room Number

Television

Pillow

Favorite Pet

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One way to settle the bill of the guest is in ____________

cash

promissory note

forcing

begging

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not part in taking order of the guest?

Listen and write the order of the guest

Do the suggestive selling

Repeat the order and confirm for finalization

Do the cleaning

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