Exercise of loss case.

Was the decision to take the loss correct in accordance with the policy?

• yes
• No
• Maybe

What was the expense type?

• Coupon
• Refund
• Host compensation

Was the processed investment amount correct?

• Amount materially overpaid
• Amount materially underpaid

Which policy is applicable?

• Refund Guidelines and Losses
• Aircover
• Rebooking and Refund Policy
• EC Policy
• Cancellation Policies (Guest and Host)

Did the ambassador correctly process the expense?

• Yes
• No

Did the ambassador correctly process the expense? In case you answer is (NO)

• Incorrect loss reason selected
• Mediation was not done or incomplete based on Airbnb Policies / WF
• Processed Airbnb loss / coupon instead of Host payout adjustment
• Expense should have been paid by the guest
• Admin notes incomplete / or not present

Did the ambassador properly educate the user regarding the investment?

• Incomplete information about the processed loss provided to the user
• All the education was provided to the Guest.
• No education about the processed loss

What type of documentation was provided?

• Death Certificate
• News articles related to the death (article must name the individual in question)
• Police report
• Obituary (from newspaper/publication or online)
• Other

The documentation was valid?

• Yes
• No
• Maybe