OHD 2

Please refer to the image. What happens if you search for an OHD and the option for " Include forwarded bags?" is marked "NO"

• All OHDs will shown up

• OHDs only found at that particular airport will show up

• No OHDs will show

• A message will be sent to all airports where OHDs are held

How does the 'Include forwarded bags?' option impact the search results for OHDs?

• It has no effect on the search results

• It filters out OHDs from specific airports

• It displays all OHDs regardless of location

• It triggers a notification to all airports with OHDs

What is the significance of selecting 'Exact family name' when searching for an OHD by passenger's name?

• To ensure only names matching exactly are displayed

• To include all variations of the family name

• To exclude certain family names from the search

• Not Sure

When searching for an OHD with the help of the passenger's name, what difference does adding " Missing Station" & "Missing Airline" make?

• You get all OHDs held at a particular station with a particular airline

• You get multiple OHDs from around the world

• You are able to send all OHDs to the passenger to see which one is their

• You get access to the photographs of the OHDs

What happens when you search for an OHD and select 'Include forwarded bags'?

• Only OHDs that have not been forwarded will be displayed

• All OHDs including the ones that came from other airports will be displayed

• No OHDs will be shown in the search results

• A notification will be sent to all airports with OHDs

When is an OHD Closed?(Multiple answers)

• When the OHD is sent to the headquarters

• When an OHD is forwarded to another airport

• When a passenger picks up the OHD

• When an OHD is handover to another airline

Should an agent at the contact centre close an OHD file?

• YES

• NO

• MAYBE

• NOT SURE

Why is it important to include forwarded bags when searching for OHDs?

• It has no effect on the search results

• It filters out OHDs from specific airports

• It displays all OHDs regardless of location

• It triggers a notification to all airports with OHDs

If an OHD was created on the 20th April and the passenger travelled on the 23rd April. Is it possible that the OHD is a match for the passenger bag?

• YES

• NO

• MAYBE

• NO SURE

When you open an OHD file and you see the file is updated with FLZ. What does that mean?

• Bag was destroyed

• Bag was sent to the headquarters

• Bag is held in Florence

• Bag has flown away