Aula 8 - Situações de emergência

Aula 8 - Situações de emergência

Professional Development

10 Qs

quiz-placeholder

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Aula 8 - Situações de emergência

Aula 8 - Situações de emergência

Assessment

Quiz

English

Professional Development

Hard

Created by

Ananda, Inter

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should you do if there is a fire in the restaurant kitchen?

Call the manager and wait for instructions.

Grab a fire extinguisher and try to put out the fire.

Evacuate customers and staff to a safe location.

Ignore the fire and continue working.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the best course of action if a customer chokes on their food?

Offer them a glass of water and continue serving other customers.

Perform the Heimlich maneuver or call emergency services for help.

Ignore the situation and hope it resolves itself.

Tell the customer to stop making a scene.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How should you respond if a customer complains of feeling unwell after eating at the restaurant?

Apologize and ask if they need medical assistance or if there's anything you can do to help.

Ignore the complaint and continue with your tasks.

Offer the customer a complimentary dessert to make up for it.

Tell the customer it's not the restaurant's fault and they should leave.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should you do if there is a gas leak detected in the restaurant?

Ignore it and hope it goes away on its own.

Open windows and doors to ventilate the area.

Ask customers to leave but continue working.

Evacuate the restaurant immediately and call emergency services.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should you do if a customer slips and falls in the restaurant?

Ignore the situation and continue serving other customers.

Immediately assist the customer and ensure they receive any necessary medical attention.

Offer the customer a free meal to make up for it

Blame the customer for being careless.

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How should you respond if a customer reports an allergic reaction after consuming a dish?

Offer the customer a different dish without asking about their allergies.

Dismiss the complaint and inform the customer it's their responsibility to check for allergens.

Apologize and inquire about the ingredients in the dish to determine the cause of the allergic reaction.

Tell the customer they're overreacting and continue serving other customers.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should you do if you notice a small grease fire starting on the stove?

Pour water on the fire to extinguish it.

Fan the flames to make them subside

Ignore the fire and continue cooking.

Use a fire extinguisher labeled for grease fires to put it out.

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