Aula 8 - Situações de emergência

What should you do if there is a fire in the restaurant kitchen?

• Call the manager and wait for instructions.

• Grab a fire extinguisher and try to put out the fire.

• Evacuate customers and staff to a safe location.

• Ignore the fire and continue working.

What is the best course of action if a customer chokes on their food?

• Offer them a glass of water and continue serving other customers.

• Perform the Heimlich maneuver or call emergency services for help.

• Ignore the situation and hope it resolves itself.

• Tell the customer to stop making a scene.

How should you respond if a customer complains of feeling unwell after eating at the restaurant?

• Apologize and ask if they need medical assistance or if there's anything you can do to help.

• Ignore the complaint and continue with your tasks.

• Offer the customer a complimentary dessert to make up for it.

• Tell the customer it's not the restaurant's fault and they should leave.

What should you do if there is a gas leak detected in the restaurant?

• Ignore it and hope it goes away on its own.

• Open windows and doors to ventilate the area.

• Ask customers to leave but continue working.

• Evacuate the restaurant immediately and call emergency services.

What should you do if a customer slips and falls in the restaurant?

• Ignore the situation and continue serving other customers.

• Immediately assist the customer and ensure they receive any necessary medical attention.

• Offer the customer a free meal to make up for it

• Blame the customer for being careless.

How should you respond if a customer reports an allergic reaction after consuming a dish?

• Offer the customer a different dish without asking about their allergies.

• Dismiss the complaint and inform the customer it's their responsibility to check for allergens.

• Apologize and inquire about the ingredients in the dish to determine the cause of the allergic reaction.

• Tell the customer they're overreacting and continue serving other customers.

What should you do if you notice a small grease fire starting on the stove?

• Pour water on the fire to extinguish it.

• Fan the flames to make them subside

• Ignore the fire and continue cooking.

• Use a fire extinguisher labeled for grease fires to put it out.

What is the best action to take if a customer faints while dining in the restaurant?

• Offer them a glass of water and continue serving other customers

• Immediately call emergency services and provide assistance until help arrives.

• Ignore the situation and wait for them to regain consciousness.

• Ask other customers to help carry the person outside.

How should you handle a situation where a customer accidentally ingests a foreign object found in their food?

• Offer them a refund and ignore their concerns.

• Tell the customer it's their responsibility to check their food before eating.

• Apologize, document the incident, and offer medical assistance or compensation as needed.

• Ignore the complaint and continue serving other customers.

What should you do if there is a severe storm outside and the restaurant begins to lose power?

• Check on customers, reassure them, and follow emergency procedures to ensure their safety.

• Panic and evacuate everyone from the premises immediately.

• Light candles and continue serving customers in the dark.

• Ignore the storm and continue business as usual.