Reservation Processing Quiz

What information do reservationists ask guests for?

• Guest's email, arrival date, and room type

• Guest's last name, first name, and middle initial

• Guest's nationality, occupation, and passport number

• Guest's first name, address, and phone number

How can guests guarantee their reservations?

• By sending a postcard

• By providing an email address

• By using a credit card

• By making a phone call

What is the purpose of a guaranteed reservation?

• To pay less than the actual rate

• To change the room type without notice

• To hold the room until check-out time on the day after arrival date

• To cancel the reservation anytime

What is included in a reservation confirmation form?

• Guest's favorite food, room decoration preferences, and music choice

• Dates, rates, number of guests, etc.

• Favorite tourist spots, local restaurants, and transportation options

• Guest's shoe size, hair color, and pet's name

How are group reservations managed?

• By not providing any special rates

• By randomly assigning rooms to guests

• By allowing unlimited cancellations

• By blocking the agreed-upon number of rooms for the group

What is the purpose of a group reservation master?

• To offer discounts to solo travelers

• To provide one folio for the entire group

• To manage reservations for individual travelers

• To provide individual folios for each guest

What information is required for setting up a group reservation master?

• Number of pets, preferred room view, and breakfast choice

• Guest's favorite movie, music genre, and book author

• Group name and address, market segment code, and single rate

• Guest's favorite color, preferred room temperature, and shoe size

How can guests guarantee a reservation without using a credit card?

• By making a video call

• By mailing in an advance deposit of charges

• By providing a DNA sample

• By sending a handwritten letter

What is the benefit of a guaranteed reservation for guests?

• To change the room type without notice

• To have the room held only until the property's cancellation hour

• To have the room held until check-out time on the day after arrival date

• To pay more than the actual rate

How are guests informed of the reservation details?

• By email, written, or hardcopy confirmation

• By getting a handwritten note

• By receiving a telegram

• By a carrier pigeon