GMF6 U7

The sale will be held in the school hall. When you arrive, go in the front door and then go straight on. At the back of the hall, there’s a door to the scouts’ room where we’ll have the sale.

Place: __________________________, Scouts’ room

Start collecting items for the sale now. You can bring any unwanted DVDs, magazines, or clothes that are in good condition. Please don’t bring any ripped magazines or clothes, and please make sure all items are clean.

Items to bring: unwanted DVDs, __________________________ or clothes

Before the sale, you should make a price tag for each item showing the bargain price clearly.

How to prepare for the sale: make a __________________________ for each item

On the day of the sale, don’t forget to bring a purse or a moneybox.

Collect money in a purse or a __________________________

. Please remind the customers that credit cards won’t be accepted. They must pay for the items in cash, using coins or banknotes.

Remember, no __________________________ accepted – only coins or banknotes

2 (girl) Good morning. Can I exchange this cap? I bought it for my dad, but it isn’t big enough. (shop assistant) What about this one? (girl) Yes, that looks better.

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3 (shop assistant) Hi, how can I help you? (man) Well, I bought this new mobile phone recently, but there’s a problem with it. It keeps switching off. I think the battery is loose or there’s a faulty connection somewhere. (shop assistant) OK, let’s check it.

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4 (man) Good morning, I wonder if you can help me. I bought this yesterday, but when I got home I realised that the screen was scratched. (shop assistant) I’m sorry to hear that. Would you like your money back? (man) Yes, please.

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5 (shop assistant) Yes sir, how can I help you? (man) I’ve got a problem with this gift I bought yesterday as a wedding present. The knives and spoons are OK, but one of the forks is bent. (shop assistant) Have you got your receipt? (man) Yes, here it is. (shop assistant) No problem, I’ll exchange it for you.

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6 (boy) Good morning. I’d like to exchange this, please. (shop assistant) What seems to be the problem? (boy) When I got it home I saw that it was stained on the front. Look there, there’s a big dirty mark. (shop assistant) Do you have your receipt? (boy) No, I’m sorry. I don’t. (shop assistant) I’m sorry, without a receipt I can’t exchange it.

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