Dr. Zboyovski Improvement in Healthcare Review

What is true of health care quality and its attributes?

• increases the probability of desired (positive) outcomes

• increases the probability of negative (undesired) outcomes

• correspond with current medical knowledge

• offers patient what they want

• provides the patient with what they need

________________________ ensures that standards of quality are being met

• quality assurance

• quality control

____________________ consists of activities designed to ensure adequate quality

• quality control

• quality assurance

Which of the following focuses on the defect and the improvement is solely based on inspection?

• quality control

• quality assurance

Which of the following focuses on dealing with the outlier and its improvement is based on performance to meet a specific standard?

• quality assurance

• quality control

Which of the following statements are true of BOTH quality assurance and quality control?

• are reactive + defensive

• lack process improvement

• lack variation prevention

• focuses on dealing with the outlier

• improvements focus on inspection findings

_________________________ is a continual improvement process associated with providing a good or service that meets or exceeds customer expectations. It is continuous and never ending, and promotes a systems perspective that is non punitive to an individual.

• Continous Quality Improvement

• Six Sigma

• Statistical Measurement

• Second Victim Phenomenon

Which of the following is true of Continuous Quality Improvement?

• Paradigmatic shift

• proactive and deliberate

• continuous + never ending

• focuses on preventing and reducing internal sources of variations

• promotes a systems perspective that is non punitive to an individual

What is associated with the worldwide standards for Quality Management and Quality Assurance?

• ISO 9000

• ISO 50

• HIPA 40

Six Sigma as a quality management method assumes that

• defects are responsible for the cost of poor quality

• improvements are responsible for the cost of poor quality