Business Essentials Quiz 2 - Chapter 7

Why do organizations use fixed-position layouts for some goods or services?

• When the customer requests it

• When it is more cost effective

• When it increases the quality level

• When it is difficult to move the good or service

• When consistency in production is needed

What can be used to identify the sequence of activities, movements of materials and work performed?

• Operations schedules

• Process flowcharts

• Gantt charts

• PERT charts

• Project schedules

Which term refers to all the activities involved in making products-goods and services-for customers?

• Operations

• Processes

• Planning

• Scheduling

• Performance

Which type of utility is created when a company makes products available where consumers want them?

• Time

• Place

• Possession

• Form

• Operations

When a company produces products when consumers want them, it creates which type of utility?

• Ownership

• Time

• Form

• Place

• Value

What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?

• Quality

• Low cost

• Flexibility

• Dependability

• Exclusivity

Which of the following is critical to the success or failure of service operations?

• Provider-customer satisfaction

• Internet exposure

• Supply chain

• Tangible services products

• Supplier-manufacture satisfaction

Which of the following BEST describes supply chain management?

• The principle of improving the supply chain by focusing on the slowest step in the chain

• A limitation on the number of suppliers allowed to supply a particular company

• Complete movement of raw materials throughout a manufacturing or service facility

• A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers

• The principle of looking at the supply chain as a whole in order to improve the overall flow through the system

What is a supply chain?

• A supply chain is the flow of information, materials, and services that starts with raw materials suppliers and continues through other steps in the operations process until the product reaches the end consumer. Supply chain management creates better value for the customer to produce a competitive advantage for the members of the chain. Dell, Inc. has used an innovative supply chain strategy to help lower prices and speed delivery of its PCs.

• A supply chain is the process of distributing finished products to retailers and ultimately to consumers. Supply chain management ensures that products are delivered efficiently and on time, creating a competitive advantage through improved customer satisfaction. Dell, Inc. has employed supply chain management techniques to enhance its product delivery speed and customer service.

• A supply chain is the network of warehouses and distribution centers that store and transport products from manufacturers to retailers. Effective supply chain management reduces costs and improves efficiency, leading to a competitive advantage. Dell, Inc. has optimized its supply chain to minimize inventory and streamline product distribution, contributing to its market success.

• A supply chain is the coordination of activities involved in producing and delivering goods or services to customers. Supply chain management enhances efficiency and responsiveness, creating a competitive edge. Dell, Inc. has leveraged supply chain management principles to customize its manufacturing process and offer built-to-order PCs, meeting customer demands more effectively.

• A supply chain is the process of outsourcing manufacturing to overseas suppliers to reduce costs and increase profit margins. Supply chain management focuses on sourcing and procurement strategies to gain a competitive advantage. Dell, Inc. has implemented supply chain management practices to optimize its global sourcing and manufacturing processes, enabling cost savings and market competitiveness.

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

• CEO

• Operations manager

• Quality manager

• Floor foreman

• Supply manager