
Business Essentials Quiz 2 - Chapter 7
Authored by Israfil Isgandarov
Business
1st Grade
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Why do organizations use fixed-position layouts for some goods or services?
When the customer requests it
When it is more cost effective
When it increases the quality level
When it is difficult to move the good or service
When consistency in production is needed
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
What can be used to identify the sequence of activities, movements of materials and work performed?
Operations schedules
Process flowcharts
Gantt charts
PERT charts
Project schedules
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Which term refers to all the activities involved in making products-goods and services-for customers?
Operations
Processes
Planning
Scheduling
Performance
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Which type of utility is created when a company makes products available where consumers want them?
Time
Place
Possession
Form
Operations
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
When a company produces products when consumers want them, it creates which type of utility?
Ownership
Time
Form
Place
Value
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?
Quality
Low cost
Flexibility
Dependability
Exclusivity
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which of the following is critical to the success or failure of service operations?
Provider-customer satisfaction
Internet exposure
Supply chain
Tangible services products
Supplier-manufacture satisfaction
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