Core Electrical Module 7 - Basic Communication Skills

What does good communication have a direct effect on? (mark all that apply)

• Safety

• Schedules

• Budgets

• Misunderstanding

Why is good communication hard to receive?

What do we call these "things"?

• Things get in the way - noise

• Obstacles to communication
• Hindrances to communication

An example of noise is jargon.

What is jargon??

• A type of fruit
• A form of transportation
• Work related words that some people may not understand

• A musical instrument

When communicating, how do we express attitudes and emotions?

• Through non-verbal communication

• Through telepathy
• Through Morse code
• Through singing and dancing

Describe some examples of non-verbal communication that you might use if you are angry?

• Laughing, smiling, relaxed posture
• Thumbs up, nodding, open body language
• Clenched fists, narrowed eyes, raised voice, aggressive body language, folding arms

• Soft tone of voice, gentle gestures, maintaining eye contact

What message does it show if you are consistently late for work or scheduled events?

• It shows punctuality, dedication, and professionalism.
• It shows efficiency, organization, and reliability.
• It shows attentiveness, courtesy, and responsibility.
• It shows unreliability, lack of respect for others' time, and unprofessionalism.

What can poor listening skills cause? (mark all that apply)

• Mistakes that waste time & money

• Could result in injury or loss of life

• Maintain good eye contact

• Facing the speaker

What should you do if you don't understand what the speaker is saying?

• Ignore the speaker
• Interrupt the speaker
• Ask questions for clarification

• Walk away from the conversation

When listening to instructions, what is the best way for you to make sure you get all the information?

• Pretend to understand, nod along, and avoid asking questions
• Actively listen, take notes, ask clarifying questions, and summarize back to the speaker.
• Interrupt the speaker, assume you know the information, and provide your own input
• Ignore the speaker, daydream, and multitask

What is paraphrasing?

• Paraphrasing is summarizing the text without changing the wording.
• Paraphrasing is translating the text into a different language.
• Paraphrasing is copying the original text word for word.
• Paraphrasing is rephrasing a text or speech in your own words while keeping the original meaning.