Review- OCD Part one - Gameshow quiz

If I am going to be tardy or absent, I should call out or notify my trainer at least _____ mins in advance.

• 60

• 25

• 30

• 15

I am aware that I am allowed to clock in up to ____minutes early to allow ample time to launch all needed tools for the day.

• 5

• 10

• 15

• 30

Please select which one is NOT one of the tools that should be launched at the start of your shift.

• E-Grants

• Restore Website

• LITE

• Dispostion Worksheet

How many seconds of follow-up will I get before the next call?

• 60

• 45

• 30

• 35

Can a caller report fraud anonymously?

• yes

• no

• sometimes

• only with permission

Which one is NOT needed in verifying a caller?

• Full name

• Email address

• Social Security Number

• Damaged address