Black Belt Phần 02

Which of the following are good sources for external benchmarking data?

• Project communication plan and project charter

• Vision and mission statement of own company

• Data collection plan and control charts of current process

• Industry experts, professional organizations, and published articles

When creating a balanced scoreboard, what types of metrics would you expect to see in the blank for number two below?
1. Financial
2.................................................
3. Internal business process
4. Learning and growth

• Customer satisfaction, customer retention, and market share

• Inventory, resource allocation, and cycle time

• Cash flow, net income, and asset value

• Employee recruitment, employee training, and employee turnover

Who works under the direction of a black belt providing assistance during all phases of project execution?

• Champion

• Executive sponsor

• Green belt

• Process owner

Handling distractions and disruptive behavior during team meetings is the primary duty of which of the following team members?

• Facilitator

• Team leader

• Timekeeper

• Note-taker

In which stage of team maturity do members have a clear focus on the purpose of the team, have a sense of satisfaction, and work together to reach their common goal?

• Storming

• Norming

• Performing

• Forming

The development of a formal and detailed team communication plan is mostly justified in which of the following situations?

• Every time a team is initiated

• When the team has strong internal conflicts

• Before selecting the project

• In large projects or teams with geographic barriers

Which of the following can prevent the team from floundering?

• Decisions made without consensus

• Not disbanding a team when it has accomplished its mission

• Frequent changes of team members

• A well-defined charter or mission statement

Different groups of stakeholders have different responsibilities in a system. Which stakeholders provide process inputs?

• Suppliers

• Customers

• Investors

• Communities

Which of the following are suppliers, whether internal or external, responsible for meeting for their customers?

• Deadlines

• Requirements

• Inspections

• Budget

An organization having operations in seven countries has taken up a process improvement project. The project team requires members from all the countries. Which of the following is the most appropriate type of team to be formed in this situation?

• Virtual team

• Blitz team

• Workgroup team

• Self-directed team