CR Chapter 15 Assessment

Think of an impressive public speaker you have seen. Which of the following nonverbal ways did this speaker use to connect with the audience?

• Using hand gestures

• Maintaining eye contact

• Varying vocal tone

• All of the above

Why are nonverbal signals an important part of communication?

• They convey emotions and intentions.

• They are not important in communication.

• They replace verbal communication.

• They make communication more difficult.

How does gossip affect the workplace? Should it be avoided or encouraged?

How can you show that you are interested in your listeners?

• By maintaining eye contact and nodding occasionally

• By looking at your phone during the conversation

• By interrupting them frequently

• By changing the subject often

FULL ATTENTION: Active listening involves giving a speaker your full, undivided attention. Do you try to multitask when someone is speaking to you?

Name three things you should know before you speak.

• Audience, Subject, and Purpose

• Time, Location, and Weather

• Your name, Date, and Place

• Mood, Health, and Age

List two tips that can help you speak more effectively.

• Practice regularly and know your audience

• Speak loudly and use complex vocabulary

• Avoid eye contact and speak quickly

• Use gestures and ignore feedback

Identify the listening skills you would use to respond to this situation: An angry customer calls to complain about a product that was purchased at your shop. Explain why those skills would help.

Which of the following is not a common format of business correspondence?

• Email

• Memo

• Business letter

• Tweet

Your computer's spell-check feature might not recognize a misspelled word if it happens to be another word. Which of the following is an example of this type of mistake?

• Their instead of there

• Weather instead of whether

• Write instead of right

• All of the above