NHA CMAA Module 4 Scheduling Quiz

Which of the following is a pre-determined service type for optimal scheduling within the same medical organization?

• Same provider service within the past 3 years

• Service provided out-of-network

• Service provided with a different provider in the same medical organization

• Service provided via telehealth due to different geographic location

A medical administrative assistant answers a call from a parent who states that their 7-year-old child has a sore throat, runny nose, and earache. The child was last seen 1 month ago for a camp physical. The assistant should schedule the appointment for which of the following durations?

• 15 minutes

• 20 minutes

• 45 minutes

• 60 minutes

A medical administrative assistant takes a call from a patient who says they just spoke with their provider and was advised to schedule an appointment for tomorrow for high blood pressure, diabetes, and gout. For which of the following time frames should the assistant schedule the appointment?

• 15 minutes

• 30 minutes

• 45 minutes

• 60 minutes

Which of the following patient needs is appropriate to schedule for a telehealth appointment?

• Complete physical exam

• Suture removal

• Test results

• Fracture

Which of the following types of equipment are required for a telehealth appointment?

• Printer

• Microphone

• Touchscreen

• Surge protector

A patient is scheduled for a recurring therapy session next week and wants to know if they can change the appointment to telehealth. Which of the following actions are required prior to the telehealth appointment?

• The patient will need to sign a medical records release form

• The patient will need to consent to telehealth

• The provider will need to notify the patient that telehealth is not available for therapy

• The medical assistant must obtain preauthorization for the use of telehealth

To initiate the patient registration process, the medical administrative assistant will ask for which of the following types of verification information?

• Proof of bank account number

• Credit card on file

• License plate number

• Medical insurance policy numbers

Which of the following information can be located on the patient registration form?

• Allergies

• Telehealth platform

• Health history

• Religious affiliation

Prior to scheduling the appointment, which of the following is the first step after collecting the patient's insurance information?

• Assist the patient while completing the registration form

• Call the previous provider and obtain the insurance information

• Repeat insurance information and compare insurance card and photo identification

• Ask the emergency contact person for the insurance information

When are intervals used in the appointment schedule?

• For new patient appointments

• Between scheduled appointments

• During patient registration

• To add extra time for difficult appointments