On the Job Quiz

Yolanda was recently hired at the business where you work. She regularly overhears the other beauty pros talking about upselling services. She asks you to give her an example of this practice so that she can take advantage of its benefits as well. Which of the following would you BEST use as an example to explain this practice to Yolanda?

• While working on a client, try to recommend an additional service during that same visit.

• When you have a client in for their first service, try to, at that moment, encourage a second visit for a repeat service.

• When using a product on a client, try to talk up the product as much as you can in an effort to get them to buy it for at-home use.

• While working on a client, ask them if they have any friends who would also benefit from such services.

Which of the following is LEAST likely to happen if you do not pay back your student loans?

• You will harm your personal credit.

• You will default on those loans.

• You will not be allowed to graduate.

• You will face legal action.

Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back in for their second visit?

• within two weeks of their first visit

• before their first visit

• the day after their first visit

• during their first visit

Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?

• You will work on a salary-plus-commission basis.

• You will work as an independent contractor.

• You will work on a commission basis.

• You will work on a salary basis.

Theodore always makes it a point to talk to his clients about the other services he offers during his current service. He hopes this will get them to stay a bit longer and add on an additional service. Which of the following is Theodore practicing?

• retailing

• marketing

• rebooking

• ticket upgrading

Which of the following BEST represents retailing?

• recommending that a client see a different specialist in your establishment for a specialized service

• recommending that a client make an appointment now to come back in six weeks for another one

• recommending that a client purchase for home use the lotion you are using on them during a service

• recommending that a client see a different specialist in another establishment for a specialized service

Which of the following is MOST dependent on a loyal client base?

• A new business

• A seasonal business

• A well-established multinational corporation

• A high-end luxury brand

What is the first step in selling in the beauty and wellness industry?

• a service

• yourself

• your shop

• a product

If you are a beauty professional regularly and successfully recommending and selling additional services to your clients, you have most likely perfected the practice of what?

• rebooking

• public speaking

• ticket upgrading

• retailing

How will starting a beauty career at a local establishment benefit Jared?