MP22153:FORMATIVE ASSESSMENT

A product is an item that you can buy and bring along

• True

• False

A service is something you pay someone to do. It is obtained through the work or labor of someone else.

• True

• False

Service descriptions focus on physical attributes

• True

• False

Elements such as 'Expiry Date' and 'Model No.' can only be found in a service description

• True

• False

The statement 'Goods sold are not refundable' can be found in a service description

• True

• False

A process is a series of steps or actions taken to achieve an end

• True

• Flase

A procedure is a way of accomplishing a task

• True

• False

The description of processes and procedures describes how something occurs

• True

• False

Sequence connectors are used to show problems occurred

• True

• False

Firstly, the used papers are mixed with water and chemical substances

• Active Voice

• Passive Voice