On Boarding Process

Reorder the following for Aon Care On Boarding Process:

• Insurer and Aon consolidate the movement file to be forwarded to TPA (FHG).

• FHG (PST) to upload the movement file and set up employees account.

• Aon sells Aon Care to companies. HR, Aon and Insurer work together to administer the policies for employees.

• HR to collect movement file from employees and forward to Insurer.

• Profile of the member is then uploaded on the Admin Portal (FHN3).

Who is the insurance provider?

Broker under the Aon Care program.

Who is the main Policy Holder?

Employees/Dependents registered under the Aon Care program are called?

Any update of particulars or personal details of the members should be coordinated first to Policy Servicing Team (PST).

• True, since they are responsible for the profile set up for the members

• False, any update of particulars must be coordinated with HR first to ensure that all information is synced and aligned on all platforms.

• False, this should be coordinated with FHG AM as this is out of scope.

What is the standard turn around time for profile set up on the admin portal?

FHG Department that is responsible for Policy Setup and Documentation?

• Policy Servicing Team (PST)

• LOG Team

• FHG AM

• Contact Centre

FHG Department that is responsible for booking of Specialist and EHS appointments?

• Medical Concierge Team

• Claims

• Network Engagement

• PST

Provide the 7 main insurance providers under the Aon Care Program.