Voicing & Responsiveness

What is active listening?

• Active listening is a strategy that promotes ignoring the speaker

• Active listening is a communication technique that involves fully concentrating on what is being said rather than passively hearing the message.

• Active listening is a method that encourages multitasking while listening

• Active listening is a technique that involves interrupting the speaker

Name one assertiveness technique.

• Using 'I' statements

• Being passive-aggressive

• Using 'We' statements

• Avoiding eye contact

Provide an example of a conflict resolution strategy.

• Blaming others

• Escalating the situation

• Ignoring the conflict

• Active listening

How does empathy contribute to understanding others?

• Empathy has no impact on understanding others.

• Empathy helps individuals connect emotionally with others, leading to a more profound understanding of their perspectives and experiences.

• Empathy causes individuals to become more self-centered and less understanding of others.

• Empathy leads to confusion and misunderstanding of others' perspectives.

Why is responsiveness important in communication?

• Responsiveness is important in communication to show active listening, respect, and engagement with the other person.

• Being unresponsive shows dominance and control

• It can lead to misunderstandings and conflicts

• Responsiveness is not important in communication

Define voicing out in the context of communication.

• Whispering thoughts to oneself

• Writing down thoughts without sharing

• Expressing thoughts, opinions, or feelings openly and clearly to others.

• Ignoring others' opinions

How can active listening improve relationships?

• Active listening can improve relationships by decreasing communication, empathy, and trust.

• Active listening can improve relationships by enhancing communication, empathy, trust, and connection.

• Active listening can improve relationships by promoting arguments, dishonesty, and isolation.

• Active listening can improve relationships by causing misunderstandings, lack of empathy, and disconnection.

Explain the difference between passive, aggressive, and assertive communication styles.

• Passive communication is assertive, aggressive communication is respectful, and assertive communication is hostile.

• Passive communication avoids conflict, aggressive communication is hostile, and assertive communication is clear and respectful.

• Passive communication is confrontational, aggressive communication is passive, and assertive communication is unclear.

• Passive communication is clear and respectful, aggressive communication is assertive, and assertive communication avoids conflict.

Discuss a situation where empathy helped in resolving a conflict.

• Empathy made the conflict worse by showing weakness

• Empathy helped in resolving a conflict by understanding each other's perspectives and finding a compromise.

• Empathy resulted in both parties refusing to compromise

• Empathy led to one party taking advantage of the other

What are the benefits of being responsive in a conversation?

• Decreased communication, worse understanding, and weaker relationships.

• Improved communication, better understanding, and stronger relationships.

• Limited communication, minimal understanding, and damaged relationships.

• Ineffective communication, poor understanding, and strained relationships.