Salon Management Quiz

Which of the following is perhaps the easiest buyer motivation to recognize in the salon?

• Want

• Need

• Like

• Dislike

Making a future appointment with a client while they are still in the salon is an effective tool for building a clientele and is referred to as:

• Prebooking

• Pressuring

• Retailing

• Networking

Which of the following is important to allow close management of products purchased for retailing in the salon?

• Receptionist

• Appointment book

• Inventory system

• employee compensation

What amount of commission will many salons pay an employee for the retail sales of home care products?

• 2% to 5%

• 8% to 15%

• 20% to 25%

• 50%

Keep all records of daily sales and services for:

• 2-4 years

• 5-7 years

• 10-12 years

• 14-16 years

A client should be greeted within the first:

• 10 seconds

• 90 seconds

• 5 minutes

• 10 minutes

The __________ is the communication with a client that determines the client's needs and how to achieve the desired results.

• Client conversation

• Client consultation

• Client communion

• Client conference

Which of the following statements represents an open-ended question?

• Is your skin dry?

• Do you like your current hair color?

• You haven't had a facial in a while, right?

• What final results do you want to see in your hair?

Identify the environment used for the consultation that will help your client feel comfortable sharing confidential information.

• The noisiest spot in the salon

• Dispensary area

• Private area

• Darkest area

When measuring color by weight, it is standard to use:

• Pounds or grams

• Ounces or liters

• Kilograms or cups

• Ounces or grams