Role of Consumer Affairs Victoria (CAV)

What is the role of Consumer Affairs Victoria (CAV) in resolving disputes according to the image?

• CAV can hold hearings and make binding decisions.

• CAV's role is limited and it cannot hold hearings or make binding decisions.

• CAV primarily forces parties to resolve disputes through legal action.

• CAV provides financial assistance to resolve disputes.

What is one of the primary purposes of Consumer Affairs Victoria (CAV) in resolving civil disputes?

• To charge a fee for dispute resolution

• To help people come to an agreement about how to resolve their disputes efficiently without any cost

• To provide legal advice to the disputing parties

• To enforce criminal law

Which of the following is NOT a method used by CAV for dispute resolution?

• Resolving disputes over the phone

• Providing in-person conciliation

• Offering online dispute resolution services

• Conducting formal court proceedings

What kind of disputes between a tenant and landlord can CAV assist with?

• Disputes about property sales

• Disputes regarding noisy neighbors

• Disputes about rental agreements, rent, and repairs

• Disputes over pet ownership in the rental property

Which of the following is NOT a type of dispute CAV may help with?

• Disputes about a service that took too long

• Disputes about a faulty product

• Disputes about employment termination

• Disputes about buying cars

Which of the following indicates that a dispute may NOT need to be addressed by CAV?

• The issue has already been dealt with by the courts or VCAT

• The dispute is within CAV's jurisdiction

• The consumer or tenant has tried to resolve the dispute themselves first

• There has been a breach of legislation

A strength of CAV's approach is that it is ____ and accessible to all Victorians.

Which is a weakness of CAV's conciliation service?

• It can compel parties to undergo conciliation.

• It has limited power mainly to consumer and CAV disputes.

• It ensures procedural fairness in all types of disputes.

• It assesses disputes in large groups to save time.

What is the primary aim of Consumer Affairs Victoria (CAV)?

• To regulate Victorian educational standards

• To ensure all Victorians can exercise their consumer rights

• To oversee environmental regulations in Victoria

• To manage Victoria's healthcare system

Match the following areas with their corresponding regulators.

• Department of Education

• Australian consumer law

• Consumer Affairs Victoria (CAV)

• State security measures

• State Security Bureau

• Educational curriculum

• Victorian Roads Authority

• Victorian traffic laws