Revision Chapter 1-3

Which of the following best defines a business message?

• A scientific research paper
• A message written for internal or external purposes

• A type of personal letter
• A form of social media post

What is the second step of writing process?

What is the first step of writing process?

What is the third step of writing process?

"Evaluate content and review readability, then edit and rewrite for conciseness and clarity."

The above statement is referring to

• Revise the message

• Produce the message

• Proofread the message

• Distributing the message

Which of the following is NOT a purpose of producing the business message?

• To inform

• To explain

• To persuade

• To promote goodwill

Which of the following are the primary purposes for sending business message?

• To inform and to promote goodwill

• To inform and to explain

• To persuade and to promote goodwill

• To inform and to persuade

Define audience.

• The location where a message is received
• The language used to communicate a message
• The time when a message is sent
• The group of people who are intended to receive a message or information.

You are tasked with sending an email to your team regarding the implementation of a new project management tool called "PMT" (Project Management Tool). How should you handle the use of the acronym "PMT" in your email?

• Assume everyone knows what "PMT" stands for.

• Define "PMT" upon first usage in the email.

• Use "PMT" without explanation, as it's commonly understood

• Ask if anyone needs clarification on "ROI" and explain if necessary.

Select the oral channel of communication.

• Face-to-face

• Websites

• Email

• Letters