Motivating and Managing Conflicts at the Workplace

What type of motivation theories focus on human needs and unmet needs that all people have?

• Process theories

• Content theories

• Behavioral theories

• Cognitive theories

Which type of motivation theories are concerned with the context in which work is done and how people think and feel about work?

• Content theories

• Process theories

• Behavioral theories

• Cognitive theories

What question do content theories of motivation typically ask?

• How does it motivate?

• What motivates?

• Why does it motivate?

• When does it motivate?

What question do process theories of motivation typically ask?

• What motivates?

• How does it motivate?

• Why does it motivate?

• When does it motivate?

Which theory of motivation is characterized by the components of Existence, Relatedness, and Growth?

• Maslow's Hierarchy of Needs

• Alderfer's ERG theory

• McClelland's learned needs theory

• Herzberg's two factors theory

What are the three needs identified in McClelland's learned needs theory?

• Self-actualization, Esteem, Safety

• Existence, Relatedness, Growth

• Achievement, Affiliation, Power

• Motivators, Hygiene, Security

According to Herzberg's two factors theory, which two categories are used to describe workplace motivators?

• Existence and Growth

• Achievement and Affiliation

• Motivators and Hygiene

• Safety and Physiological

According to Maslow's hierarchy of needs, which of the following is considered a higher-order need?

• Safety

• Physiological

• Esteem

• Existence

Which theory of motivation includes the concept of "Hygiene Factors"?

• Maslow

• Alderfer

• Herzberg

• McClelland

In McClelland's theory of motivation, which need is characterized by a desire for relationships and social interactions?

• Achievement

• Power

• Affiliation

• Growth