English For Healtcare

1. What is the purpose of the 'How may I help you?' greeting in hospital settings?

•  To schedule appointments

• To greet and ascertain the patient's needs

•  To provide directions within the hospital

• To discharge patients

What expression is suggested to use when a patient needs to reschedule an appointment?

• "What brings you here today?"

• "Would you like to reschedule your appointment?"

•  "Do you need any help?"

• "Are you calling to confirm your appointment?"

When receiving a patient, what should they be asked if it's their first visit?

• "Do you have an appointment?"

• "Is this your first time visiting Dr. Kang?"

•  "How can I assist you?"

• "What is your condition?"

Which phrase should a nurse use to ask about the duration of a patient's symptoms?

•  "What brings you to the clinic today?"

• "Do you feel dizzy?"

•  "How long have you had these symptoms?"

• "Can I check your temperature?"

What should a patient do before getting an MRI scan regarding metallic objects?

•  Inform the nurse about their current medication

• Remove all jewelry and metallic items

• Confirm their appointment time

• Sign a consent form

How should directions to a department within the hospital be given?

•  "The department is around the corner."

• "Take the elevator to the fifth floor and turn left."

• "Please wait here, someone will guide you."

•  "You can find the department yourself."

What should a patient do if they need help while in their hospital room?

• Wait for a routine check by the nurse

• Go to the nursing station

• Use the call button

• Ask a visitor to find help

What is an appropriate way to reassure a patient waking from surgery about their current location?

• "You are still in the operating room."

• "You're in the hospital's recovery room now."

• "Do you need some water?"

•  "Are you ready to go home?"

Which phrase is used to ensure patients change their position to avoid bedsores?

• "Please walk around to improve circulation."

• "You need to change your position every two hours."

• "Let's do some light exercise."

• "You should stay in bed all day."

What should a nurse say to explain medication side effects to a patient?

• ) "This medicine has no side effects."

•  "You might feel a bit drowsy and nauseous."

•  "Please ignore any discomfort."

• "You will not feel anything after taking this medicine."