chapter 1 quiz Office Procedures and Equipment

One of the most important pieces of communication equipment in a medical practice is the

• facsimile machine

• telephone

• pager

• typewriter

The main means of communication with other doctors, hospitals and laboratories is the

• telephone

• adding machine

• typewriter

• photocopier

A benefit of a voice mail system is that

• a receptionist routes calls to the appropriate extension

• a person answers the telephone

• callers never received a busy signal

• callers receive information on how to locate a doctor

voice mail is often used in conjunction with a /an

• fax machine

• automated menu

• answering service

• pager

which of the following is used to route calls to the appropriate person,department,or office branch and can also be used to provide information

• answering machine

• automated menu

• answering service

• pager

which of the following answers calls after office hours and on weekends and holidays?

• automated menu

• multiple phone lines

• pagers

• answering machine

when the office is closed calls are answered messages are taken and communicated to the physician through a/an

• pager

• automated menu

• answering machine

• computer

when a caller sounds frantic indicating there is an emergency you should first

• get their name, address and phone number

• have them call the police

• do not put them on hold,but go get the doctor to handle the call

• remember your position and handle the details before bothering the doctor

When two phones lines ring simultaneously, the best method of handling them is

• put both on hold, take a deep breath and handle the first one

• answer line one and ask if they can hold,answer the second line and handle the call to a conclusion

• answer line one and take a name and number and tell them you'll call them back

• none of the above

telephone calls that may be handled by an assistant include all of the following except those dealing with

• calls from other physicians

• requests for insurance assistance

• appointments for new patients

• progress reports from patients