
chapter 1 quiz Office Procedures and Equipment

Quiz
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Computers
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University
•
Easy
Jazmin Padilla
Used 2+ times
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96 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One of the most important pieces of communication equipment in a medical practice is the
facsimile machine
telephone
pager
typewriter
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The main means of communication with other doctors, hospitals and laboratories is the
telephone
adding machine
typewriter
photocopier
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A benefit of a voice mail system is that
a receptionist routes calls to the appropriate extension
a person answers the telephone
callers never received a busy signal
callers receive information on how to locate a doctor
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
voice mail is often used in conjunction with a /an
fax machine
automated menu
answering service
pager
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
which of the following is used to route calls to the appropriate person,department,or office branch and can also be used to provide information
answering machine
automated menu
answering service
pager
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
which of the following answers calls after office hours and on weekends and holidays?
automated menu
multiple phone lines
pagers
answering machine
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
when the office is closed calls are answered messages are taken and communicated to the physician through a/an
pager
automated menu
answering machine
computer
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