Business Process Perspective Quiz

What is the primary focus of a business process perspective compared to a traditional, functional perspective?

• It focuses more on individual tasks rather than the overall process.

• It emphasizes the importance of departmental contributions.

• It considers the process as a whole rather than individual functions.

• It prioritizes financial outcomes over process efficiency.

Which business process is primarily concerned with the activity "Developing new products" according to the diagram?

• Suppliers

• Purchasing

• Engineering

• Operations

What is the main focus of the 'Marketing' function in the business processes diagram?

• Evaluating suppliers

• Developing sales and operations plans

• Developing new products

• None of the above

What shape is commonly used to indicate a "Delay" in process mapping?

• D-shaped

• Oval

• Rectangle

• Arrow

What is the first step in the process map for the Bluebird Café as shown in the image?

• Host seats customer

• Customer enters restaurant

• Server takes drink and food orders

• Server delivers food order to kitchen

According to the process map, what does the server do immediately after taking drink and food orders?

• Server prepares drinks

• Server delivers drinks

• Server delivers food order to kitchen

• Kitchen prepares food

Which of the following is the correct sequence of events after the kitchen prepares the food according to the process map?

• Server picks up and delivers food, customer leaves restaurant

• Kitchen signals that food is ready, server picks up and delivers food

• Server delivers check, cashier processes check

• Customer leaves restaurant, server prepares check

What is the final step in the customer service process at the Bluebird Café as depicted in the process map?

• Server delivers check

• Cashier processes check

• Customer leaves restaurant

• Server prepares check

According to the swim lane process map for the Order-Filling Process, what happens if the item is in stock after the order sits in the clerk's inbox?

• The clerk notifies the dealer and passes the order to the plant

• The order is cancelled

• The worker picks the order immediately

• The inspector checks the order

Who is responsible for delivering the order to the dealer according to the process map?

• Sales Office

• Picking Clerk

• Transport Firm

• Internal Mail