ICMP-Manager essentials test 3

1. Which are life experiences such as upbringing, personality, and peer relationships most likely to affect?

• social ethics

• individual ethics

• societal ethics.

• professional ethics

2. _________ are individuals and groups that have an interest, claim, or stake in an organization.

• Stakeholders

• Dependents

• Stockholders

• Observers

3. _______ exists when a product is able to increase sales annually, even though a major competitor has a large market share.

• Brand loyalty

• Price leadership

• Goodwill

• Competitive advantage

4. A manager who is responsible for the performance of all the departments in an organization has which type of responsibilities?

• restructuring responsibilities

• global responsibilities

• technical responsibilities

• cross-departmental responsibilities

5. Which managerial activity results in an organization having a hard-working, committed workforce?

• controlling

• planning

• organizing

• leading

6. What is accomplished by encoding messages into words?

• Enriching

• Nonverbal communication

• Verbal communication

• Modifying

7. Which type of system would be used by an accounts receivable department to bill customers?

• operations information system

• transaction-processing system

• artificial intelligence system

• expert system

8. Which aspect of decisions tends to improve as we move from "individual" to "consensus" decisions?

• quality

• cost savings

• implementation

• simplicity

9. A manager who trains and mentors subordinates to assist them to achieve their full potential is acting primarily within which function?

• Organizing

• Leading

• Demonstrating

• Controlling

10. Which is the most effective action to take in order to ensure that a subordinate has received an important message correctly?

• Put the subordinate on the defensive with questions.

• Read the reactions of the subordinate for nonverbal expressions.

• Ask the subordinate if he understands the message.

• Ask the subordinate to explain what he heard