MPM (MA0103) - Review Lesson 2 & 3

Identify TWO features of a Matrix Organisation Structure.

• Direct vertical relationship.

• Multiple managerial accountability and responsibility.

• Authority flows from the top to the lower levels.

• Two chains of command.

A synergistic outcome arises when the combined human effort and resources results in a higher collective output than compared to what they accomplish individually.

• True

• False

A change process that requires huge investment and takes a long time to accomplish is called a

• Reactive Change

• Radical Change

• Anticipatory Change

• Incremental Change

A change process which is in response to an event in the external or organisational environment is called a

• Reactive Change

• Radical Change

• Anticipatory Change

• Incremental Change

The process where units of information are selected and organized for transmission during communication is called

• Encoding

• Decoding

• Feedback

• Input

The process where a response to the message from the recipient to the sender during communication is called

• Encoding

• Decoding

• Feedback

• Input

THREE good examples of communication used effectively in Human Resource Management and at the Workplace include

• Training

• Gossiping

• Appraisal

• Recruitment

• Scolding

Identify TWO examples that may hinder effective communication.

• Usage of Google Translate.

• Grapevine communication.

• Active Listening.

• Communication styles.

A closed loop communication consists of at least 2 encoding and 2 decoding steps.

• True

• False

Identify the communication technique based on the description provided below:

"The sender should check back frequently with the receivers on the level of understanding and not assume that the message is well understood"

• Assess the receiver

• Follow up

• Check the level of understanding

• Choose the best means of communication