When we inform the RP of how Sylvan can help, we explain that it's a _ STEP PROCESS. Type in the number below.

How many questions are required to ask from the questioning palette for a CATCH UP student? (Hint- they are in GREEN)

• 1

• 2

• 3

• 4

We must say all the purple responses in the script.

• True

• False

Finish the sentence in the inform section of the tutoring script.

"Our program pricing is based on our..."

• Monthly payment method

• Center director's instructions

• Assessment

• Hourly tuition rates

Pick the statement we use when explaining our monthly payment plan.

• A lot of my families love to take advantage of our flexible monthly payment plans. They are exactly __ a month.

• We have monthly financing for around __ a month.

• A lot of my families love to take advantage of our flexible monthly payment plans! They start as low as __ per month.

• We have a monthly option in which you would pay __ a month.

They gray words in the script always need to be said, UNLESS

• It's a college prep call.

• You don't feel like it.

• The RP is in a hurry and you need to adjust the script to fit their needs.

• It's a STEM call.

The "catch up" questioning palette is for students who

• need to be challenged

• need extra enrichment

• need college prep

• are behind

The "keep up" questioning palette is for students who

• are behind

• are doing okay and want to get ahead

• are interested in STEM

After we go through the entire greeting page, we

• proceed with booking

• inform them of how Sylvan can help.

• gather the RP's contact information.

In the script, before we gather contact information, we always say:

• What is your child's name?

• Tell me more about what made you reach out.

• What program are you looking for?

• What is your email address?