Communication II

What does 'active listening' NOT include?

• Summarizing

• Clarifying

• Ignoring

• Attending

Which of the following is a correct example of paraphrasing both content and emotion?

• "You should clean it up."

• "You are really disgusted."

• "It is a mess."

• "Those dirty cafeteria tables really bother you."

What is the primary purpose of using 'I statements' in communication?

• To express personal feelings without blaming others

• To demand actions from others

• To accuse someone directly

• To criticize someone's behavior

What does NOT characterize 'active listening'?

• Using consistent body language

• Clarifying the message

• Being passive

• Giving micro expressions of care

What is the effect of misunderstanding?

• It reduces conflicts

• It improves predictability in relationships

• It enhances communication

• It leads to feelings of loneliness and anger

What is essential to avoid misunderstanding?

• Avoiding any direct questions

• Assuming knowledge of others' thoughts

• Mutual disclosure of information

• Partial disclosure of information

What should be avoided according to the principles of effective communication discussed?

• Summarizing the conversation

• Giving negative feedback

• Using 'you statements' that accuse

• Encouraging self-expression

How can asking questions improve communication?

• It can make the other person stop talking

• It shows you are interested and engaged

• It can make you seem smarter

• It is not helpful in communication

How can you use verbal communication to clarify a misunderstanding?

• By raising your voice

• By repeating the same statement louder

• By rephrasing your original statement

• By ending the conversation quickly

Tags

DOK Level 2: Skill/Concept

Match the following communication builders

• recognize the successes of others

• Checking

• asking questions to better understand

• appreciating

• accepting others as they are

• Exploring

• to take responsibility for their actions

• respecting

• help others become aware of themselves

• Encouraging/Inviting provides others with opportunities