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AOM Test (Chap 9-14)

Authored by Mary Benaro

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University

25 Questions

Used 5+ times

AOM Test (Chap 9-14)
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1.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

If the guest will not arrive and check-in before 6 pm, the room reserved will be released to the general inventory for sale on any walk-in guest.

6-p.m. Release

No-Show

Tentative

Guaranteed

2.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Reservations that are placed on full booked days and waiting for any advice for any cancellation so they can take the next available room.

Waitlisted

Cancelled

Confimed

Guaranteed

3.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

These are reservations wherein the guest did not arrive on the respective check-in date. This is subject to fees based on the hotel policy.

Turn Away

Cancelled

No-Show

Travel Agent Guarantee

4.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

This is a booking status wherein the reservation is good to go and has been advised by the payment details. Confirmed reservations are not yet guaranteed.

Confirmed

Company Guarantee

Cancelled

Tentative

5.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Reservations that have been released based on the request of the guest for whatever reasons defined.

Turn Away

Waitlisted

No-Show

Cancelled

6.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

This is a type of promotion given to those guests who book multiple rooms. A special price reduction is normally applied or, in some cases, a complimentary room will be given when a certain number of rooms are booked.

Bulk Promotions

Long-staying Promotions

Discount-based Promotions

Premium Promotions

7.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

This scheme works when a company books more than the required number of room nights to maintain its tier. Usually, a free overnight stay is given to top accounts.

Premium Promotions

Bundled Promotions

Corporate and Travel Trade Production Incentives

Long-staying Promotions

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