Excellence in Customer Service Mod. 6

Excellence in Customer Service Mod. 6

Professional Development

10 Qs

quiz-placeholder

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Excellence in Customer Service Mod. 6

Excellence in Customer Service Mod. 6

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

William Korsinah

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Question 10: How does positive body language contribute to customer service interactions?

It demonstrates technical expertise and knowledge

It confuses customers and complicates communication

It creates a hostile atmosphere

It reassures customers and enhances their overall experience

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 What does body language primarily convey in professional interactions?

Verbal cues and instructions

Non-verbal signals such as gestures and facial expressions

Emotional intelligence and empathy

Technical expertise and knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 How does positive body language contribute to customer service interactions?

It creates a hostile atmosphere

It reassures customers and enhances their overall experience

It confuses customers and complicates communication

It demonstrates technical expertise and knowledge

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does body language primarily convey in professional interactions?

Verbal cues and instructions

Non-verbal signals such as gestures and facial expressions

Emotional intelligence and empathy

Technical expertise and knowledge

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which gesture is commonly used to indicate approval?

Shaking hands vigorously

Crossing arms over the chest

Thumbs-up

Frowning

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do gestures primarily convey in communication?

Confusion and ambiguity

Approval and disapproval

Fear and insecurity

Intelligence and education level

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does sitting up straight typically indicate about an individual?

Indifference and disinterest

Fear and insecurity

Aggression and hostility

Concentration and attentiveness

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