Aruba Competency Exam April 2024

TRUE or FALSE: ITAD Flyers are intended for opportunities with 100K+ value

• TRUE

• FALSE

TRUE or FALSE: Overtime is no longer allowed not just for HPE but across all Vendors

• TRUE

• FALSE

HPE/Aruba Canada renewals should be forwarded to

• Debra Billings

• [e-mail]

• Vendor Services Team

• [e-mail]

TRUE or FALSE: Aruba Instant On is now HPE Networking Instant On

• TRUE

• FALSE

TRUE or FALSE: Aruba Vendor Product and Presales Sub Category are still valid tagging in JIRA

• TRUE

• FALSE

TRUE or FALSE: We will no longer create a CLONE for multiple heatmaps. We just need to indicate the number of floor plans to the No. of Configs section in JIRA

• TRUE

• FALSE

What is the number to dial to login to Bria?

• #45

• *45

• +45

• 45

TRUE or FALSE: There no break or lunch punches in JIRA. You just need to log off by dialing *45

• TRUE

• FALSE

TRUE or FALSE: SLA/AHT adjustments can be done even if ticket is still running or set to Awaiting

• TRUE

• FALSE

TRUE or FALSE: US Engineers doesn't follow case ownership. Previous cases handled by US team can be reassigned to Manila Team

• TRUE

• FALSE