Teller to Seller Quiz

What is the definition of upselling?

• Selling a cheaper version of the original purchase

• Selling additional items that complement the main purchase

• Offering a completely different product range

How can suggestive selling contribute to increased revenue?

• By pressuring customers into buying more than they need

• By offering lower-quality products at higher prices

• By educating guests and offering higher-quality products that match their needs

What is the purpose of suggestive selling?

• To provide a neutral description of a product

• To create an image in the customer's mind and generate interest

• To handle objections and offer alternative products

Which type of selling question encourages customers to make spontaneous choices?

• Alternative questions

• Leading questions

• Trigger questions

What are the benefits of knowing your product as a salesperson?

• It builds self-confidence and trust with the guest

• It allows you to ignore guest needs and preferences

• It helps you focus solely on increasing revenue

What is the recommended approach when handling objections?

• Be negative and dismissive

• Listen and understand the customer's concerns

• Ignore the objections and move on to the next point

What is the difference between upselling and cross-selling?

• Upselling involves recommending additional items in the same product range, while cross-selling involves recommending items in a different product range.

• Upselling involves offering a cheaper version of the original purchase, while cross-selling involves offering a more expensive version.

• Upselling and cross-selling are interchangeable terms with no distinction.

What is the purpose of using powerful selling words in suggestive selling?

• To confuse the customer and create intrigue

• To manipulate the customer into making a purchase

• To motivate and tempt the customer by creating an appealing image

What tool is used to listen carefully to guests and identify their needs?

• Phone

• Ears

• Headphone

How can you check customer satisfaction?

• Ask for feedback and acknowledge suggestions and criticisms

• Ignore customer feedback and focus on making sales

• Thank the customer for feedback and dismiss their concerns