Computer Store Complaint Quiz

What is the main issue the customer is facing with the computer?

• The computer is heavy

• The computer is slow

• The computer keeps malfunctioning

• The computer is old

Why is it inconvenient for the customer to bring the computer to the store?

• The store is far away

• The customer lives in a flat

• The customer doesn't have a car

• The customer is busy

What did the customer ask the store to do regarding the computer?

• Replace it

• Sell it

• Repair it again

• Upgrade it

Why does the customer mention that some people can repair their own computers?

• To show off

• To boast about their skills

• To explain their own inability

• To criticize the store

How did the customer feel about the assistant they spoke to on the phone?

• Happy

• Impressed

• Helpful

• Rude

Why did the customer choose the store in the first place?

• It was close to their home

• It was recommended by friends

• It had a good website

• It was cheap

What will the customer do if the store doesn't replace the computer?

• Buy a new one

• Keep using the faulty computer

• Recommend the store to friends

• Not recommend the store to anyone

What do the customer's friends think of the store?

• They have had problems too

• They have never been there

• They love it

• They are not sure

What is the customer's threat to the store?

• To tell friends about the experience

• To write a letter

• To recommend them

• To sue them

What does the customer expect their friends to do in the future?

• Buy from a different store

• Come to the store again

• Repair their own computers

• Avoid the store