Intern Quiz

Which of these cases do not require any paperwork to be filled out by our office?

• DWLS

• Retail Fraud

• Criminal Diversion

• Welfare Fraud

Answer explanation

Paperwork for DWLS cases are called "Repayment Agreements." These can be found within the participants Laserfiche file, and the only thing you need to do with these is email them to the participant for them to sign. These HAVE to be signed before we can accept any payments on the case from the participant.

Most DWLS cases are (pre/post) charging?

Answer explanation

"Post-charging" diversion means that the diversion program was offered to the participant AFTER charges were already filed. This means that upon completion of the diversion program in these cases, the charges will be REMOVED from their criminal record.

What two numbers do you dial on the phone before typing the area code?

What is the ECU voicemail pin?

Answer explanation

The last four numbers of the ECU phone number, followed by the "Hashtag" sign. #

How are the first four numbers in a case key significant?

• YEAR CASE WAS ENTERED

• YEAR THAT CRIME OCCURED

• CURRENT CALENDAR YEAR

• MONTH/DATE/YR

Answer explanation

This is important because it gives a timeline on the cases you're working on. If a case key starts with "2018," this case is way older, so we want to try to contact these people more. This is because of "Statute of Limitations," which is explained in the Long intern manual.

What does it mean if a case is "Out of County?"

• The participant is unable to complete diversion.

• The ECU is unable to issue criminal charges.

• The participant would have to come to Eaton County if formally charged with the crime.

• We don't have cases that aren't in Eaton County.

Answer explanation

Most of the cases we deal with are pre-charging cases, which means no criminal charges were filed against the participant prior to their case being sent to us. With that being said, if someone chooses NOT to participate in the diversion program, we will instead issue criminal charges for their case. This is the case UNLESS the case is out of county, meaning the location in which the crime occurred is not located in Eaton County. This means that if someone does NOT want to complete the diversion program, we can threaten criminal charges, but since we do not have jurisdiction over their case, we will not actually be able to issue any charges.

If you have a question about a case that you're working on, what do you need to give the person you're asking the question to so they can properly help you?

• Participants first and last name

• Participants case key

• Case number

• Complaint Number

Answer explanation

Whether you memorize it or write it on a sticky note and bring it with you, if you happen to have a question on a case you're working on and need to ask someone else in the office, make sure you bring the case key with you so that whoever you ask the question to is able to efficiently pull up the case you're looking at.

'JCT' stands for....

What is the absolute FARTHEST you would move someone's commitment date out for?

• No longer than one week

• No longer than 2 weeks

• No longer than 1 month

• No longer than 2 months

Answer explanation

We try not to push out a participants' next payment date farther than a month away. This is because we don't want to end up losing contact and being unable to get ahold of them. The more consistent contact we have with them, the less likely they are to forget about their case.

Select all of the cases that are required to have their case balance paid all at once, rather than being allowed to make multiple payments

• Secretary of State (SOS)

• Rental Fraud (RTL)

• Criminal Diversion

• Welfare Fraud (DHS)

• Retail Fraud

Answer explanation

For example, if in the Long notes it says something like "Partic balance; $585 DF, restitution $100, and $200 civil demand" then if the participant calls in to 'make a payment,' they need to pay that full amount at once, plus the card fee.