Barriers in Care Coordination

You have reached out to The Landmark of Desplaines 3 times to schedule a care plan meeting. There has been no response. What type of barrier is this?

• Facility Staff Communication Barrier

• Denied Access to Class Member Barrier

• Class Member Discharge Barrier

You are collecting documents for CAST. You have requested records to be sent to you by the end of the month, but the end of the month has passed and you have not received records. What type of barrier is this?

• Denied Access to Class Member Barrier

• Request for Records Barrier

• Facility Staff Communication Barrier

The class member you are trying to reach does not have a cell phone and is never there when you attempt to visit in person. You ask facility staff to assist with connecting to this member. The facility agrees to assist but continue to fail to provide class member assistance to contacting you. What type of barrier is this?

• Denied Access to Class Member Barrier

• Telehealth Services Barrier

• Both A & B

You are working with a class member that lives in a group home. You suspect this member is experiencing neglect. You have attempted to discuss concerns with group home staff, connected with QA to contact the administrator, and determined there is no guardian to contact. What step is next?

• Email IDHS and IDPH immediately

• Call 911

• Complete IDPH Complaint Form

You can call OIG if you are not sure which number to call to report a concern.

• True

• False

You have made your second attempt at contacting the Social Worker at Albany Care to schedule a care plan. There has been no response. What type of barrier is this?

• Telehealth Services Barrier

• Facility Staff Communication Barrier

• No barrier as this is the second attempt

The Social Worker at Peterson Park is refusing to order DME for a member's safe transition into the community. You have attempted to resolve this issue with the social worker multiple times, but have had no success. What do you do next?

• Report barrier to IDPH

• Report barrier to QA

• Report barrier to Social Services Director

You realize during staffing that you missed the opportunity to discuss a class member concern with the team. The meeting is almost over and you have an appointment to attend. You should...

• Peace out, it's FRI-YAY!

• Stay silent and hope someone else brings up the member

• Bring the concern to the team's attention

You have an urgent concern about a class member and believe the member may be in danger. The IDPH Complaint form has been completed. What should you do next?

• Contact the Long-Term Care Ombudsman

• Contact the IDPH Central Complaint Registry Hotline

• Contact the LSSI Central Intake

You have called Elevate Care Niles to talk to a client twice but have gotten no response. What do you do next?

• Call a third time

• Report Telehealth Services Barrier

• See the client in person