Revision on OM

Strategies for a company to gain competitive advantage.

Which of the below is not quality dimensions for product

• Features

• Reliability

• Durability

• Tangible

Which of the below is a quality dimension for service?

• Features

• Performance

• Conformance

• Tangible

Time horizon for short-range forecast between how many months

Time horizon for medium-range forecast between how many months

Time horizon for long-range forecast at least how many years

Which of the below are qualitative forecasting approaches

• Naive approach

• Moving Average

• Exponential smoothing

• Delphi Method

Which of the below are quantitative forecasting approaches (Multiple answers)

• Naive approach

• Historical analogy

• Exponential smoothing

• Delphi Method

Which of the following is not the way to improve customer satisfaction?

• Keep customers informed

• Provide distractions

• Minimize work-in-process

• Provide alternatives service on paying a premium

How can a business provide fast service?

• Make the system flexible

• Cross-Training Employees

• Eliminate disruptions

• Avoid huge inventories

• All of the above