IM Chapter 6 and 7

suite of integrated software modules and common central database

• enterprise resource planning systems (ERP systems)
• enterprise software
• supply chain

collects data from many divisions of the firm for use in nearly all of the firm's internal business activities

• enterprise resource planning systems (ERP systems)
• enterprise software
• supply chain

information entered in one porocess is immediately available for other processes

• enterprise resource planning systems (ERP systems)
• enterprise software
• supply chain

built around thousands of predefined business processes that reflect best practices

• enterprise resource planning systems (ERP systems)
• enterprise software
• supply chain

network of organizations and processes for procuring materials, transforming them into products, and distributing the products

• enterprise resource planning systems (ERP systems)
• enterprise software
• supply chain

firm's suppliers, suppliers' suppliersm processes for managing relationships with them

• upstream supply chain
• downstream supply chain
• static supply chain

organizations and processes responsible for delivering products to customers

• upstream supply chain
• downstream supply chain
• static supply chain

components arrive as they are needed and finished goods are shipped after leaving the assembly line

• just-in-time strategy
• safety stock
• bullwhip effect

buffer for lack of flexibility in the supply chain

• just-in-time strategy
• safety stock
• bullwhip effect

information about the product demand gets distorted as it passes from one entity to the next across the supply chain

• just-in-time strategy
• safety stock
• bullwhip effect