Stellatis Checkpoint 2

If customer believes warranty coverage is no longer active, they may be asking for reinstatement. What is this?

• Service contract

• LPLW

• Warranty

• Extended warranty

What is the first thing that we need to check when processing LPLW task?

• ISD

• WCC

• PREVIOUS CASE

• NONE OF THE ABOVE

What are the conditions for LPLW reinstatement? Choose all correct answers.

• • Original owner was active duty military and deployed overseas during inspection period

• • Original owner's name changed (marriage, divorce, etc.)

• • Incorrect name on repair order

• • Dealer incorrectly reported failed inspection

• • In some situations, dealer may have performed inspection, but did not submit claim to Warranty

To allow for dealer workload, customer given more than 2 weeks to have inspection completed by dealer

• TRUE

• FALSE

The vehicle is qualified for reinstatement since the owner was at dealer within 60 days before or after required inspection date

• TRUE

• FALSE

The vehicle's WCC is 803, but upon checking all the information and documents, it is found that the customer is qualified for reinstatement. What is the next step you should take?

• E-mail the customer that the warranty is reinstated

• Create a custom task for TL's approval

• Email the customer for inspection

• Close the case without doing anything

The customer is not eligible for LPLW reinstatement; however, we incorrectly sent an email requesting the inspection to be completed within two weeks. Should we proceed with reinstating the warranty? Select the best possible answer.

• No, because the customer is not eligible for reinstatement, regardless of the email sent.

• 
  Yes, as the customer is already expecting warranty reinstatement after the inspection due to our incorrect email request.

• No, as we can rectify the situation by sending another email to clarify that the customer is not eligible for reinstatement.

What is the potential impact on the client if the LPLW process is incorrectly executed?

• Client will be happy because we made the customer happy by reinstating the warranty incorrectly

• Increased satisfaction with the company services

• 1. Incorrectly reinstating warranties may lead to financial losses for the client

• Improved trust and confidence in the outsourcing provider

How does incorrect processing of LPLW reinstatement affect the company (Alta)?

• Enhanced company reputation

• Weakened trust and confidence of client in the company

• Reduced operational cost

• Increased customer satisfaction

What could be the consequence for us agents if LPLW tasks are performed incorrectly?

• Recognition for excellent customer service

• Improved career advancement opportunities

• Enhanced job satisfaction and morale

• Increased workload due to rework