Human Resources (pg 1-10)

Which stakeholders are represented by Unions?

• Employees

• Employers

• Government

• Society

Which of the following represents an effective recruitment process in a business?

• Job applications received from a select but suitably qualified group of candidates

• An induction program that informs new employees about the organisational culture

• A series of interview questions that allows candidates to showcase their skills and abilities

• A retrenchment process that removes underperforming employees thus improving the efficiency of the business

Which of the following statements describes the difference between conciliation and arbitration?

• Conciliation does not involve a legally binding decision whilst arbitration does

• Conciliation involves a neutral third party in the dispute whilst arbitration does not

• Conciliation does not involve the parties affected by the dispute whilst arbitration does

• Conciliation is a formal workplace dispute resolution procedure whilst arbitration is not

Which of the following represents the strategic role of human resources?

• Minimising staff turnover due to industrial action

• Managing the total relationship between employer and employee

• Employing the correct casual contract staff in the finance department

• Lowering the cost of wages for the company to maximise profitability

Which of the following dispute resolution processes provides employees with a clear formal structure to resolve disputes that may arise in their workplace?

• Mediation

• Negotiation

• Common law action

• Grievance procedures

The process whereby a third party is involved in an industrial dispute, and makes a legally binding decision to resolve the dispute, is known as which of the following?

• Arbitration

• Conciliation

• Mediation

• Negotiation

The regional manager of a large clothing store aims to improve the logistics of operations. He has decided that he will be making important business decisions without the input of others. Which leadership style is he adopting?

• Autocratic

• Collegial

• Democratic

• Laissez-faire

Which of the following is a benefit of industrial conflict?

• Firms may close down

• Legal fines can be imposed on businesses

• Minimises costs for the business and increases profit levels

• Occupational health and safety problems may be reduced

A marketing firm has recently decided to employ three more people within their organization. The human resource manager is in the process of designing the content of the jobs and determining how each job will interact with other jobs and employees. What is this process referred to?

• Job analysis

• Job description

• Job Design

• Job Recruitment

An Australian clothing manufacturer has decided to outsource its design process to Japan to take advantage of new design methods that are not available in Australia. They have also outsourced the manufacturing of their goods to Vietnam because of increasing labor costs in Australia. Which factors have influenced the decisions of the manufacturer?

• The cost and skills of human resources in Japan

• The cost and skills of human resources in Australia

• The supply and skills of human resources in Vietnam

• The supply and skills of human resources in Australia