Review Questions for Ch 3-5

The ability to influence individuals and groups to achieve organizational goals is

• management

• human relations

• leadership

• none of these

When leaders have ambition and persistence in reaching goals, they are demonstrating

• cooperation

• initiative

• objectivity

• stability

The ability to control behavior in an organization is known as

• power

• leadership

• rewards

• cooperation

Expert power is given to people

• who hold management positions in an organization

• who are considered the most knowledgeable

• with whom others identify

• who do all of these

The two types of power given to managers by their employees are

• position and reward

• autocratic and democratic

• human relations and leadership

• expert and identity

Managers who believe employees dislike work are more likely to

• give employees more responsibility

• be effective leaders

• use closer supervision and control

• have little concern for the quality of employees' work

Which of the following is a leadership characteristic that employees prefer in their managers?

• encourages employee participation and questions

• informs employees of information only when they need to know

• implements few changes

• keeps employee training to a minimum

Encourages workers to share in making decisions about work-related problems

• Democratic leader

• Autocratic leader

• Open leader

• Position power

Which of the following would NOT be a part of strategic planning?

• Mission

• Goals

• Strategies

• Department work assignments

To be effective, goals should be

• General rather than specific

• Slightly higher than can be realistically achieved

• Independent from all other goals

• Meaningful