Day 3

Advanced Wi-Fi is included at no additional charge with all Internet bundles and with the unbundled Gig offer.

• False

• True

What kind of network does Spectrum have? (Select all that apply)

• Coaxial Only

• Fiber

• Cable

• Hybrid

What are the Three Governing Principles of SPP4 for acquisition customers?

• 1. Pitch based on discovery

  2. Lead with Advantage and Stream/XUMO/cDVR. 2 Lines of Unlimited/Unlimited+ Mobile should be an upsell.

  3. Sell the price bundle guarantee whenever possible.

• 1. Pitch based on conversational discovery

  2. Lead with Gig and Secure the Sale (Unlimited/Unlimited+ should be an upsell)

  3. Sell the price guarantee bundles whenever possible.

• 1. 1. Internet and Mobile go together and should NEVER be separated in your conversations with customers.

  2. 2. Sell in a price guarantee where possible. The price guarantee is the length of time a Bundled Promotional Rate is "guaranteed" for the customers.

  3. 3. Video is the universal add-on for any Internet only customer.

• 1. Pitch based on discovery

  2. Lead with Premier and Stream/XUMO/cDVR. 1 Line of Unlimited/Unlimited+ Mobile should be an upsell.

  3. Sell the price guarantee bundles whenever possible.

Can a customer purchase just WiFi?

• Yes

• No

What CoPilot article has all of Spectrum's offers in one place?

• PR131

• GEN8607

• HOW4411

• GEN9079