ACE Voice - PKT

Kindly state if the following statement is true or false "It's okay to speak in a regional language with a colleague while taking calls"

• True

• False

If a recorded message indicates that for employment verification we need to send an email at [e-mail]. What would you do next?

• Call the phone number again to confirm the email address

• Authenticate the email address on google/company's website

• Update the given email address on the system

Choose the departments you would try to reach to verify employment. Select all that applies.

• Attendance

• Guidance

• Administration

• Human Resources

• Counsellor

What initial pathing would you select, if your call is connected to the candidate's voicemail box?

• Automated Operator

• Person / Operator

• Call Discontinued

• General Voicemail

We are not allowed to share the SSN and DOB of the candidate with an unauthorized source.

• True

• False

• Maybe

While processing an employment file, what initial pathing would you select, if the reference indicates that the candidate was only a student?

• Declined to Transfer

• Found Record

• No Record

• Candidate Must Call

What initial pathing would you select, if a reference instructs you to mail a $5 cheque by postal mail?

• Requesting in Writing

• Uses Automated System

• Yes, Not a Detailed Messsage

• Directed to Website

What pathing would you choose if you see the following comment, 'Verified Dates: 10/2017 to 11/2020 (If "Not Provided", we do not have verification)

• Interview Only

• Re-verify Specific Information

• Re-verify Auto No Record

• AVS is the Only Way

What information do we verify on education files? Select all that applies.

• Class Placement

• Job Title

• Major

• Credits

• Rehire Status

Our call back number for Character Reference is?

• 844.864.1008

• 844.864.0411

• 844.896.1008

• 844.896.0411