*RCI - Club Royale (Review - Day 5 topics) 05/14/24

What website do we refer our guests for Casino Offers?

• https://www.royalcaribbean.com/
• http://www.clubroyaleoffers.com/
• https://www.loyaltoroyal.com/

What is the number need by the guest to access their offers in CRO?

• Club royale number
• Crown and Anchor Number
• Offer code
• Booking Id Number

Guests will be able to see their Casino Tier Status, Tier Points, Points To be Earned, and the number of sailings they have in CRO.

• True
• False

Club Royale agents CAN book APAC certificates.

• True
• False

Which spreadsheet do we use for the Club Royale Tier Verification Request?

• Club Royale Annual Tier Verification

• Partnership Verifications
• Training Manual
• 2024 Annual Tier Offer

What offer do we have under the Monthly Offers in CRIS?

• 2024 Annual Tier Offer
• 2405UWC
• 24RCL5
• 2405A
• 24WEL4

The offer is an Interior Gty, but the guest doesn't want to have a GTY instead he wants to have the lowest Interior. What will you offer?

• ZI with GTY $75 FreePlay

• ZI no FreePlay

• paid upgrade from ZI to 4V with GTY FreePlay offer

• paid upgrade from ZI to 4V without FreePlay

Do we have a partnership event offer on going for Empire City Casino?

• YES
• No

What are the booking rate codes do we use for complimentary booking?

• Casinofree
• Crfix
• Casino75
• Casinod
• Casinocomp

The Casino Analytics team is responsible for qualifying each guest based on their gaming history located in Siebel Loyalty.

• True
• False