Chapter 17: Teams and Teamwork

When a group of people is able to achieve more than what its members could by working individually, this is called ________.

• social loafing

• consensus

• viability

• synergy

One of the recommended strategies for dealing with a group member who engages in social loafing is to ________.

• redefine tasks to make individual contributions more visible

• ask another member to encourage this person to work harder

• give the person extra rewards and hope he or she will feel guilty

• just forget about it

In an organization operating with self-managing teams, the traditional role of ________ is replaced by the role of team leader.

• chief executive officer

• first-line supervisor

• middle manager

• general manager

An effective team is defined as one that achieves high levels of task performance, member satisfaction, and ________.

• resource efficiency

• future viability

• consensus

• creativity

In the open-systems model of teams, the ________ is an important input factor.

• communication network

• decision-making method

• performance norm

• set of membership characteristics

The team effectiveness equation states the following: Team effectiveness = Quality of inputs + ( ________ − Process losses).

• Process gains

• Leadership impact

• Membership ability

• Problem complexity

A basic rule of team dynamics states that the greater the ________ in a team, the greater the conformity to norms.

• membership diversity

• cohesiveness

• task structure

• competition among members

Members of a team tend to start to get coordinated and comfortable with one another in the ________ stage of team development.

• forming

• norming

• performing

• adjourning

One way for a manager to build positive norms within a team is to ________.

• act as a positive role model

• increase group size

• introduce groupthink

• isolate the team

To increase the cohesiveness of a group, a manager would be best off ________.

• starting competition with other groups

• increasing the group size

• acting as a positive role model

• introducing a new member