Pretest - Hospitality

Pretest - Hospitality

Professional Development

15 Qs

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Pretest - Hospitality

Pretest - Hospitality

Assessment

Quiz

Other

Professional Development

Hard

Created by

Putra Utomo

Used 2+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Apa saja entitas yang dinaungi oleh Injourney Group?

Sarinah, TWC, ITDC, IAS 

Sarinah, TWC, Injourney airport, HIN, ITDC, IAS  

Sarinah, HIN, ITDC, TWC, Garuda Indonesia

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Sebutan 5 DPSP Injourney Group!

Likupang, Mandalika, Labuan Bajo, Danau Toba, Raja Ampat

Likupang, Mandalika, Borobudur, Labuan Bajo, Danau Toba

Likupang, Mandalika, Labuan Bajo, Prambanan, Danau Toba

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Apa pengertian dari Hospitality?

Pelayanan terbaik yang dilakukan oleh karyawan rumah sakit

Interaksi, komunikasi, dan hubungan orang-orang yang menggunakan produk atau jasa yang ditawarkan.

Keramahtamahan, murah hati dan dermawan yang dapat menciptakan suasana akrab dan santai 

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Sebutkan ciri-ciri customer yang loyal!

Retensi, Royal, Referensi

Reputasi, Royal, Retensi

Referensi, Retensi, Reputasi

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

6C dalam komunikasi terdiri dari apa saja?

Clear, Concise, Correct, Concrete, Courteous, Complete

Clear, Concise, Correct, Concrete, Courteous, Competence

Clear, Concise, Correct, Concrete, Courteous, Competence

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Apa saja jenis/ tipe/tipologi pelanggan?

Meek Cutomers, The Chronic Complainers,The High - Good Customer, The Rip of Customers, The Aggressive Customer. 

Meek Cutomers, The Chronic Complainers,The High Roller Customer, The Rip of Customers, The Aggressive Customer. 

Meek Cutomers,The High Roller Customer, The Rip of Customers, The Aggressive Customer. 

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

To be the leading tourism ecosystem in the region, providing memorable experiences through Indonesian hospitality, merupakan …

Misi Injourney

Visi Injourney

Pilar Injourney

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