TLE FOS REVIEWER QUARTER 4 GRADE 9

These are the first thing you must do as a door greeter to make a guest feel welcome EXCEPT:

• Smile

• Make eye contact

• Escort or direct the guest to the front desk

• Open the door for the guest

What should you do while lifting the items/luggage?

• Bend at knees

• Bend your waist

• Twist your body while lifting

• all of the above

What should the door greeter do if the guest refuses help with their luggage to the front desk?

• Leave them behind and act as if nothing happened

• Just nod at them and smile

• Marry them

• Direct the guest to the front desk

It is Mr. Artugue's first day as a bellman. He froze in place when the front desk introduced

him to the guest, a mayor, because he forgot how to address them. How should Mr. Artugue

address the guest?

• First Name

• Last Name Only

• Last name with courtesy titles

• Endearing Nicknames

He monitors the lobby of suspicious looking characters.

• Concierge

• Door Greeter

• Bellman

• FO

Where should the heavier or larger items be placed?

• On the bottom of the luggage cart

• On top of the soft garment bags

• The placement doesn't matter

• Let the guest carry their luggage on their own

It is the tax imposed by the national government.

• Local Tax

• Income Tax

• Value Added Tax

• GDP at GNP

Kafka works in a hotel. She performs secretarial and other services,

while working closely with the front office in carrying out all guest request. What is she?

• Receptionist

• Manager

• Concierge

• Fictional Character

What should you ask for when returning checked luggage to the guest?

• His/Her phone number

• His/Her Credit Card

• His/Her ID

• His/Her claim stub

A door greeter must always greet the guest first. As a door greeter, how important it is

to give the guests a very enthusiastic greeting?

• It is essential because making guests feel welcome creates a good impression.

• It is optional, but it can enhance the guest's perception of their stay.

• It is unnecessary, as guests may prefer a more reserved welcome.

• It is somewhat important, as a warm greeting can enhance the guest experience.