Workplace Readiness Unit 4: Listening & Communication Quiz

What is TRUE about active listening?

• It is helpful to offer several solutions to fix the speaker’s problems.

• Good listeners avoid nonverbal vocalizations like “mmmhmmm.”

• You should wait to speak until the other person is finished talking.

• Interrupting the other speaker shows that you are listening to them.

Luna has to give a speech to her company. She sets a timer for 10 minutes and writes whatever comes to mind. She doesn’t pause to double-check things; she just writes continuously to start shaping her speech. What stage of writing is Luna MOST likely practicing?

• drafting

• revising

• editing

• proofreading

What is one main difference between direct messaging and emails?

• Direct messages are longer and more detailed; emails are short and concise.

• More workplaces use direct messaging than emailing.

• Direct messages are used for external communication; emails are for internal communication.

• Direct messages are usually less formal than emails.

In a slideshow presentation, milestones are used to sum up the content on each slide.

• True

• False

What is TRUE about communication?

• Being a good speaker is more valuable than being a good listener.

• Nonverbal communication is rarely used in a professional environment.

• Verbal communication is more essential than nonverbal communication.

• People are able to communicate their feelings without using any words.

Your colleague Kevin asks you to add a 'map' to your slide deck. Why does Kevin MOST likely think a map is a good idea?

• It can lead employees to the correct location of the meeting.

• It will help people follow along during the presentation.

• It can allow the slides to leave a generous amount of white space.

• It will offer a one-page overview for senior management to read.

It is acceptable to ask your manager for a copy of an email someone else has written so you can use it as an example to learn how to craft your own.

• True

• False

To signal that you are paying attention, it is a good idea to lean forward, make eye contact, and nod your head.

• True

• False

What is TRUE about nonverbal communication cues?

• Nonverbal cues and verbal messages always line up with one another.

• Words are interpreted differently based on a person's body language.

• Most people avoid using nonverbal gestures because they are confusing.

• Leaning back while sitting in a chair communicates no relevant message.

What is the MOST likely reason an employee would AVOID using a company's template when crafting an email?

• They are looking for specific guidance.

• They are confused about their APCs.

• They want to send it to multiple people.

• They want to demonstrate more creativity.