Front Office Employee Quiz

What is one technique front office employees use to leave a good impression with each caller?

• Speak in technical terms

• Smile when they talk

• Avoid using proper grammar

• Use slang

How many rings should front office employees answer the phone within?

• 1 ring

• 4 rings

• 2 rings

• 3 rings

What information should front office employees provide to the caller when answering the phone?

• Only their department

• Only the property's name

• Only their name

• Their name, the property's name, and their department

What should front office employees do if a call is for a manager?

• Take a message immediately

• Ignore the call

• Put the caller on hold without asking

• Get the manager immediately

What should front office employees do if they can't find a guest within one to two minutes?

• Transfer the call to another department

• Take a message

• Keep searching until they find the guest

• Hang up on the caller

What should front office employees do if a work-related call is for an employee?

• Transfer the call to the manager

• Ignore the call

• Put the caller on hold and get the employee

• Ask the caller to call back later

What should front office employees do to take a message?

• Only write down the caller's name

• Write down the caller's name, time and date of the call, message, and their name as the message taker

• Ask the caller to leave a voice mail

• Ignore taking messages

What is the last step when ending a phone call according to the text?

• Transfer the call to another department

• Thank the caller for calling

• Ask the caller to call back later

• Hang up first

What is the role of front office employees in a property's security system?

• Clean the property

• Watch who comes in and out of the property

• Manage room reservations

• Handle guest complaints

What should front office employees do if they see a broken window or lock?

• Report it immediately

• Ignore it

• Wait for someone else to notice it

• Fix it themselves